If you have any questions, contact us through the following methods:
CodeBuddy email: codebuddy_ai@tencent.com
WorkBuddy email: workbuddy_ai@tencent.com
Applicable Scenarios
|
Bug Report | Encountering bugs that cannot be resolved through in-app feedback, or issues that urgently affect normal use |
Feature Suggestion | You have detailed ideas about new features or improvements that need to be communicated. |
Account Issues | Account access exceptions, login issues, or account recovery |
Privacy and Data | Questions about data usage, privacy settings, or data deletion |
Subscription and Billing | Questions about subscription plans, bills, or payments |
How to Get Help Faster
To help us resolve your issue as quickly as possible, include the following information in your email:
Email subject: Briefly describe your issue (for example, "Mac login failure" or "Feature suggestion: Dark mode").
CodeBuddy / WorkBuddy version: Your application version number (available in Help > About)
Platforms: Desktop (Mac/Windows), Web.
Problem description: Clearly describe the issue or requirement.
Screenshots/Logs: Attach relevant screenshots or log files if available.
Reproduction steps: If you are reporting a Bug, describe the steps to reproduce the issue.
Response time
We will respond to all emails within 7 business days. For urgent issues, mark [Urgent] in the email subject.
Hotline
When you encounter issues while using Tencent Cloud, call customer service personnel for corresponding assistance.
Hong Kong (China): +852 800 906 020 (toll-free)
United States: +1 844 606 0804 (toll-free)
Canada: +1 888 605 7930 (toll-free)
Australia: +61 1300 986 386 (toll-free)
Ticket System
If you encounter issues when using Ops or technical products, log in to the Tencent Cloud official website and submit a ticket by following the instructions on the page. We will respond as soon as possible, and we look forward to receiving your valuable feedback. The ticket-related entry points are as follows: The ticket status is described as follows:
Pending processing: The ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for the ticket or close the ticket at this stage.
Processing: The technical support team has received and reviewed the ticket and is taking an action. You can submit more information for the ticket or close the ticket at this stage.
Pending supplement: The technical support team has received and reviewed the ticket, but more information is required. You can close the ticket at this stage.
Note:
When a ticket in the Pending supplement status is supplemented and resubmitted, it enters the Pending processing status again.
Closed: The ticket has been resolved, or you have closed the ticket before it was processed.