Pay-as-You-Go Refund
Pay-as-you-go instances can be released at any time. Billing stops after the release is complete.
Yearly/Monthly Subscription Refund
Note:
Yearly/monthly subscription instances do not support self-service termination before expiration. To request a refund, submit a ticket. We will evaluate and process your request according to the refund rules on this page. Submitting a ticket is the channel for accepting refund applications. The final decision on whether a refund is granted and the refund amount is subject to the refund rules on this page and the system's settlement results. Non-Full Refund
For returns and refunds of prepaid cloud products, the refund instructions are as follows:
Refund
This product complies with the Tencent Cloud Cloud Service Return Policy. If you are not satisfied with your Cloud Native Gateway instance after purchase, you can request a refund review. Refunds are processed through manual review by the backend team. Specific rules are subject to Tencent Cloud's unified return policy. If there is any discrepancy with the description on this page, the Cloud Service Return Policy prevails. The main rules are as follows: For resources whose billing mode has been switched and which have already been refunded, initiating a refund will not result in duplicate calculation.
Unit prices and discounts are generally applied based on the prices and discounts at the time of your purchase. If a system-wide price adjustment is involved, the adjusted prices apply. For specifics, refer to the information displayed on the refund settlement page. The final refund amount is determined by the amount calculated by the system when you submit the refund request.
For products purchased through promotional campaigns, if the refund rules conflict with the campaign rules, the campaign rules prevail. If the campaign rules state that refunds are not supported, you cannot request a refund. We recommend that you review the campaign refund rules displayed on the campaign page and the order confirmation page at the time of purchase to know in advance whether the purchase is refundable.
Self-service refund is not supported for orders from the promotion reward channel. Please submit a ticket to initiate a refund request.
If verification confirms the existence of circumstances that violate the service agreement or campaign rules, such as fraudulent transactions or coupon abuse, Tencent Cloud reserves the right to reject your refund request.
Refund Amount and Methods
Vouchers used at the time of purchase are not refundable. Non-voucher fees used at the time of purchase are refunded to the payer's Tencent Cloud account according to the payment method (cash/free credit) and payment ratio.
Refund Amount = Actual Order Payment - Consumed Resource Amount
The calculation is based on pay-as-you-go billing.
On the day a user initiates a refund, if the service has been used for a full month, the deduction is calculated based on the yearly/monthly subscription price and corresponding discount for the full month used. If the service has not been used for a full month, the deduction is calculated based on the pay-as-you-go price for the actual usage duration.
Calculation formula: Consumed Amount = Monthly Subscription Price × Number of Full Months Used × Discount + Pay-as-you-go Duration × Pay-as-you-go Unit Price × Discount.
Unit prices and discounts are generally applied based on the prices and discounts at the time of your purchase. If a system-wide price adjustment is involved, the adjusted prices displayed on the refund settlement page apply. The final refund amount is determined by the amount calculated by the system when you submit the refund request.
Vouchers used at the time of purchase are not refundable. Non-voucher fees used at the time of purchase are refunded to the payer's Tencent Cloud account according to the payment method (cash/free credit) and payment ratio.